Account Locked After Too Many Failed Login Attempts

905  Ryan Clauson Wed, Jan 16, 2019  wiTECH 2.0 Public Articles - Dealers

Overview

wiTECH 2.0 will automatically lock a users account after 5 consecutive failed login attempts. The account will be locked for only 15 minutes. Once the account has become unlocked, the user will have another 5 attempts to login again

 

 

Please take the following steps to log back into wiTECH 2.0 after waiting the whole 15 minutes with no login attempts:

  • Clear the cache on your browser (CTRL + SHIFT + DELETE), then close and relaunch the browser
    • Internet Explorer and Safari are the supported browsers for wiTECH 2.0
  • Be sure that you are able login to DealerConnect with the same credentials
  • Manually type in the web address for wiTECH 2.0 or click on the following link: https://login.n.fcawitech.com
  • Clear any information automatically populated by auto-fill settings and manually type in your DealerConnect credentials to log into wiTECH 2.0