Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable

At any time DealerCONNECT site is unavailable this affects the wiTECH 2.0 system. Detailed below are a few behaviors that you might encounter while attempting to use wiTECH 2.0, but unable to do so, due to DealerCONNECT site or services being unavailable.

 

  1. Attempting to login to wiTECH 2.0 site, and correct password is entered, but receive the message “Unable to login. Please check your user credentials and/or check to see if DealerCONNECT is experiencing downtime."

  2. Establishing connection to a vehicle but receive the message “Unable to reach DealerCONNECT. Some type of service information may not be available.”

If you are seeing the messages above, please check DealerCONNECT site status at https://sitestatus.dealerconnect.com/ before calling the wiTECH Helpdesk.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
wiTECH Premium Support Helpdesk Contact Information
Viewed 24289 times since Wed, Sep 6, 2017
How-to Configure a Wireless Profile on a microPOD 2
Viewed 156896 times since Fri, Feb 5, 2016
Video - Knowledge Base did you know
Viewed 2586 times since Wed, Apr 3, 2019
Registration Required Message: “The registration server could not be reached”
Viewed 2310 times since Fri, Apr 13, 2018
Steps to Associate microPods to Service Technician
Viewed 59702 times since Mon, Sep 29, 2014
wiTECH 2.0 System in New Cloud Environment
Viewed 8622 times since Thu, Sep 17, 2015
wiTECH 1 / DRB III Enhanced Emulator Dealership Requirements
Viewed 9172 times since Fri, Jan 26, 2018