Case Verification:
- With the DRB III connected to the GPIB cable TechTOOLS displays "Device Status: DRB Not Connected"
Models Affected:
AB - Ram Van/Wagon |
DH - Ram Pickup HD |
KJ - Liberty |
PL - Neon |
WJ - Grand Cherokee |
AJ - LeBaron |
DN - Durango |
LH - New Yorker |
PR - Prowler |
XJ - Cherokee |
AN - Dakota |
DR - Ram Pickup |
LH - Vision |
PT - Chrysler Cruiser |
ZB - Viper Coupe/Roadster |
AS - Caravan, Voyager, Town and Country |
JA - Breeze |
LH - LHS |
RG - (EXPORT) Caravan, Voyager, Town and Country |
ZG - (EXPORT) Grand Cherokee |
BD - (IMPORT) Laser, Talon |
JA - Cirrus |
LH - Intrepid |
RS - Caravan, Voyager, Town and Country |
ZH - Crossfire |
BE - Ram Pickup/Quad Cab |
JA - Stratus |
LH -Concorde |
ST - Sebring/Stratus Coupe |
ZJ - Grand Cherokee |
BR - Ram Pickup |
JR - Sebring/Stratus Sedan |
LH - 300M |
TJ - Wrangler |
XH - (EXPORT) Commander |
CS - Pacifica |
JR - Sebring Convertible |
NS - Caravan, Voyager, Town and Country |
VA - Sprinter |
DC - Ram 3500 Cab Chassis |
Years:
System or Component Group:
- 18 - Vehicle Performance/Driveability Scan Tool Diagnostic Trouble Codes/Error Message Scan Tool Not Communicating
Condition Verification:
Recommendation:
- In the case where a connection can not be made with the DRB III using the TechTOOLS application there may be a USB driver conflict or a USB problem.
- Confirm in the the Safely Remove Hardware Manager (located in the System Tray) that you see the GPIB-USB converter connected.
- If the PC sees the GPIB-USB connection here this is usually a good indication that the driver has been installed properly.
- However, if at first you do not see the GPIB-USB connection, confirm that the Green power light is on on the GPIB-USB converter.
- There are 6 USB connections on the DealerCONNECT Dell Client.
- In most cases you can disconnect the GPIB Protocol converter at the USB connection and move to another USB connection.
- This USB connection is a Blue ended connector.
- By moving the GPIB to another USB connection you are forcing the Dell PC to reinstall the GPIB Drivers.
Last Modified By: T5741BR
Creation Date: 10/30/06 12:54 PM
Modification Date: 10/30/06 12:55 PM
Status: Review
Distribution: USA
Escalation Group: Driveability
Solution Number: K45632216
|