MDP Warranty Replacement

The MDP has a standard 2-year warranty from the date shipped.

The process to replace your MDP under the standard warranty will be:

  1. Contact the wiTECH Premium Support Help Desk for technical troubleshooting.
  2. If it is determined to be a hardware issue, follow instructions on MDP WARRANTY RETURN 2021.pdf.  Customer is responsible for shipping charges. The return must be shipped with a valid traceable tracking number.
  3. The day the Repair Depot receives the returned device, they will ship the replacement by the next business day via UPS Ground.

NOTE:  Physical damage is not covered under the warranty process.  Please verify the MDP is not damaged before contacting the wiTECH Help Desk.  If it is determined the MDP was sent in for replacement and is out of warranty, or has physical damage (including lose internal components, broken USB connectors, broken J1962 connectors, housings that have been opened or drilled into, damage from liquids, etc.), a charge will be applied to your Dealer Parts Account for the replacement device.

Posted: Chris Ordner - Tue, Jul 13, 2021. This article has been viewed 261 times.
Online URL: https://kb.fcawitech.com/article/mdp-warranty-replacement-991.html

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