For Aftermarket Users ONLY
This article will describe what to do when the Okta activation link expires before the Okta login account has been created.
WARNING: These links are one time use. After clicking the activation link once, it will expire.
How-To Recover your Okta Account when the Okta Activation Link has Expired
If you have received an Okta activation email, but you have not activated your account in the 7 days before the link expires or have clicked your link and navigated away, you will need to send a request to Okta support to receive a new activation link.
1. Click the expired activation link, and you will see the Token Expired page shown below.
2. Click the Request a new token button.
3. After clicking Request a new token, a popup dialog box will be displayed.
Enter the email that is being used to create the Okta account, and select an option from the drop down menu.
In the Message text box, enter a message stating that your activation link has expired, and that you are requesting a new one.
4. Click the Send Message button to send the request, and you will receive a new activation link in your email shortly.
Article Number: 647
Posted: Tue, Apr 11, 2017
Last Updated: Tue, Apr 6, 2021
Posted: Nate Skutt
Online URL: https://kb.fcawitech.com/article/how-to-recover-an-expired-okta-activation-link-647.html