Okta Assistance

For Aftermarket User ONLY

 

Self-Serve Options

  1. Forgot Password: This is used when the user needs help with forgot password problems. Help can be sought directly through SMS token or password-reset email requests.
    1. Reset via SMS
    2. Reset via Email
  2. Unlock Account: When an account gets locked through numerous unsuccessful login/MFA attempts; this unlock feature can be used.
    1. Reset via SMS
    2. Reset via Email

 

Okta Sign in page, Self Serve pages

Documentation for Sign in Help page:  https://fcawitech.oktapreview.com/help/login

This can be used to seek help from Okta administrator directly from this form.

  1. Reset Password request through email
    1. Reset password when account activation token is expired (first time user)
    2. Reset password link is expired
    3. When reset password email lost.
  2. Reset MFA request
    1. When the device is lost or not functional
  3. Unlock Account
  4. YubiKey Setup: The attached file(Programming_YubiKeys_for_Okta.pdf) contains steps to download, install and configure yubi keys (refer pages 8 to 10). In the process, a configuration secrets csv file is generated (configuration_log.csv). This file needs to be sent to admin and the admin will configure this csv file on the user account.

 

Okta Help Page/Request help link

 


Article Number: 751
Posted: Mon, Jun 12, 2017
Last Updated: Mon, Jun 12, 2017
Posted: Nate Skutt

Online URL: https://kb.fcawitech.com/article/okta-assistance-751.html