Account Locked After Too Many Failed Login Attempts
Overview
wiTECH 2.0 will automatically lock a users account after 5 consecutive failed login attempts. The account will be locked for only 15 minutes. Once the account has become unlocked, the user will have another 5 attempts to login again
Please take the following steps to log back into wiTECH 2.0 after waiting the whole 15 minutes with no login attempts:
- Clear the cache on your browser (CTRL + SHIFT + DELETE), then close and relaunch the browser
- Internet Explorer and Safari are the supported browsers for wiTECH 2.0
- Be sure that you are able login to DealerConnect with the same credentials
- Manually type in the web address for wiTECH 2.0 or click on the following link: https://login.n.fcawitech.com
- Clear any information automatically populated by auto-fill settings and manually type in your DealerConnect credentials to log into wiTECH 2.0
Article Number: 905
Posted: Wed, Jan 16, 2019
Last Updated: Wed, Jan 16, 2019
Posted: Ryan Clauson
Online URL: https://kb.fcawitech.com/article/account-locked-after-too-many-failed-login-attempts-905.html