The MDP has a standard 2-year warranty from the date shipped.
The process to replace your MDP under the standard warranty will be:
NOTE: Physical damage is not covered under the warranty process. Please verify the MDP is not damaged before contacting the wiTECH Help Desk. If it is determined the MDP was sent in for replacement and is out of warranty, or has physical damage (including lose internal components, broken USB connectors, broken J1962 connectors, housings that have been opened or drilled into, damage from liquids, etc.), a charge will be applied to your Dealer Parts Account for the replacement device.
Article Number: 991
Posted: Tue, Jul 13, 2021
Last Updated: Thu, Sep 2, 2021
Posted: Chris Ordner
Online URL: https://kb.fcawitech.com/article/mdp-warranty-replacement-991.html