<?xml version="1.0"?>

<rss version="2.0">


<channel>
<title>Home - All Categories - wiTECH 2.0 Public Articles - Dealers  </title>
<link>https://kb.fcawitech.com/category/witech-2-0-public-articles-dealers/213/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.knowledgebase-script.com)</description>
<item>
										<guid>https://kb.fcawitech.com/article/vehicle-to-diagnostic-tool-reference-chart-310.html</guid>
										<title>Vehicle to Diagnostic Tool Reference Chart</title>
										<link>https://kb.fcawitech.com/article/vehicle-to-diagnostic-tool-reference-chart-310.html</link>
										<description><![CDATA[     ]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-2-0-system-network-requirements-260.html</guid>
										<title>wiTECH 2.0 System - Network Requirements</title>
										<link>https://kb.fcawitech.com/article/witech-2-0-system-network-requirements-260.html</link>
										<description><![CDATA[wiTECH 2 Requirements: All wiTECH IP addresses should be allowed and have access to the following domains and all of their sub-domains through ports 80 and 443 to the internet for the proper functionality of wiTECH 2.0 System. Also note that .zip fil...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/how-to-view-private-witech-2-0-kb-articles-286.html</guid>
										<title>How-to View Private wiTECH 2.0 KB Articles</title>
										<link>https://kb.fcawitech.com/article/how-to-view-private-witech-2-0-kb-articles-286.html</link>
										<description><![CDATA[NOTICE: &nbsp;If you are viewing the wiTECH 2.0 KB site as a public user, you do not have access to the private knowledge base articles. &nbsp;To gain access to all articles, please navigate to the wiTECH 2.0 KB site through the wiTECH 2.0 applicatio...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/how-to-utilize-an-apple%c2%ae-device-as-a-mobile-hotspot-821.html</guid>
										<title>How-to Utilize an Apple® Device as a Mobile Hotspot</title>
										<link>https://kb.fcawitech.com/article/how-to-utilize-an-apple%c2%ae-device-as-a-mobile-hotspot-821.html</link>
										<description><![CDATA[Description: AppleÂ® products such as iPhones and iPads equipped with cellular capabilitesÂ may also be used as a mobile hotspot. Due to confusion on how to configure a VCI to anÂ AppleÂ® device&#039;s personal hotspot, this article will provide a step-b...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/video-bookmarks-and-shortcuts-566.html</guid>
										<title>Video - Bookmarks and Shortcuts</title>
										<link>https://kb.fcawitech.com/article/video-bookmarks-and-shortcuts-566.html</link>
										<description><![CDATA[For Dealerships ONLY Welcome to the wiTECH 2 Bookmarks and Shortcuts video. This video will show the proper method to create Bookmarks and Shortcuts for the wiTECH 2 website. It is important to ensure the bookmarks navigate the user to https://login....]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/the-new-technical-assistance-management-40%3btam-41%3b-system-for-stellantis-dealers-1087.html</guid>
										<title>The new Technical Assistance Management &#40;TAM&#41; System for Stellantis Dealers</title>
										<link>https://kb.fcawitech.com/article/the-new-technical-assistance-management-40%3btam-41%3b-system-for-stellantis-dealers-1087.html</link>
										<description><![CDATA[For Dealership ONLY The Technical Assistance Management (âTAMâ) system is the new Stellantis platform for submitting and managing wiTECH support tickets. The TAM system can be accessed via the DealerCONNECT portal as well as the wiTECH Application. P...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-2-0-and-mobile-hotspots-590.html</guid>
										<title>wiTECH 2.0 and Mobile Hotspots</title>
										<link>https://kb.fcawitech.com/article/witech-2-0-and-mobile-hotspots-590.html</link>
										<description><![CDATA[]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-premium-support-helpdesk-contact-information-789.html</guid>
										<title>wiTECH Premium Support Helpdesk Contact Information</title>
										<link>https://kb.fcawitech.com/article/witech-premium-support-helpdesk-contact-information-789.html</link>
										<description><![CDATA[DEALERS:  Phone:Â  888-948-3241 Email:Â Â  support@witechtools.com wiTECH 2 Application - Â Help TAB  AFTERMARKET/FLEET â wiTECH 2.0  Call:Â  844-wiTECH-2 Email:Â Â  aftermarket.witech2@witechtools.com  wiTECH Helpdesk Hours Of Operations  Monday-Friday 7am...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/chrysler-scan-tool-flash-availability-document-775.html</guid>
										<title>Chrysler Scan Tool Flash Availability Document</title>
										<link>https://kb.fcawitech.com/article/chrysler-scan-tool-flash-availability-document-775.html</link>
										<description><![CDATA[ See the "Chrysler Scan Tool Flash Availability"&nbsp;PDF&nbsp;attached below.&nbsp;  
]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/2nd-setup-a-vci-for-witech-2-972.html</guid>
										<title>2nd - Setup a VCI for wiTECH 2</title>
										<link>https://kb.fcawitech.com/article/2nd-setup-a-vci-for-witech-2-972.html</link>
										<description><![CDATA[     For North America Dealerships ONLY NA Dealership VCI Setup Process: For a video version of the North America Dealership wiTECH 2.0 setup process, please seeÂ Video - How-to Setup a new device for wiTECH 2.0Â . 1st - Associate Service Technicians t...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/3rd-configure-wi-fi-on-a-vci-973.html</guid>
										<title>3rd - Configure Wi-Fi on a VCI.</title>
										<link>https://kb.fcawitech.com/article/3rd-configure-wi-fi-on-a-vci-973.html</link>
										<description><![CDATA[For North America Dealerships ONLY NA Dealership VCI Setup Process: For a video version of the North America Dealership wiTECH 2.0 setup process, please seeÂ Video - How-to Setup a new device for wiTECH 2.0Â . 1st - Associate Service Technicians to VCI...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/1st-associate-service-technicians-to-vci-devices-971.html</guid>
										<title>1st - Associate Service Technicians to VCI Devices</title>
										<link>https://kb.fcawitech.com/article/1st-associate-service-technicians-to-vci-devices-971.html</link>
										<description><![CDATA[For North America Dealerships ONLY NA Dealership VCI Setup Process: For a video version of the North America Dealership wiTECH 2.0 setup process, please seeÂ Video - How-to Setup a new device for wiTECH 2.0Â . 1st - Associate Service Technicians to VCI...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/road-test-how-to-274.html</guid>
										<title>Road Test - How-to</title>
										<link>https://kb.fcawitech.com/article/road-test-how-to-274.html</link>
										<description><![CDATA[For Dealerships ONLY &nbsp; Q:&nbsp; Since wiTECH 2.0 requires an active internet connection, how do I complete a road test? *Note: If your&nbsp;Vehicle Communication Interface (VCI) device&nbsp;is not already connected to a network or is out of rang...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/video-how-to-setup-a-new-device-for-witech-2-0-297.html</guid>
										<title>Video - How-to Setup a new device for wiTECH 2.0</title>
										<link>https://kb.fcawitech.com/article/video-how-to-setup-a-new-device-for-witech-2-0-297.html</link>
										<description><![CDATA[How-to Setup a new device for wiTECH 2.0  NOTE:Â  For FCA North America Dealership use only.  ]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/enhanced-drb-iii-emulator-675.html</guid>
										<title>Enhanced DRB III Emulator</title>
										<link>https://kb.fcawitech.com/article/enhanced-drb-iii-emulator-675.html</link>
										<description><![CDATA[Overview The DRB III&trade; hardware device is a handheld diagnostic tool that preceded the Next Generation Service Tool (NGST) family of service tools in FCA dealerships.&nbsp; This tool was introduced in 1994 and can no longer be manufactured in it...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-1-drb-iii-enhanced-emulator-dealership-requirements-819.html</guid>
										<title>wiTECH 1 / DRB III Enhanced Emulator Dealership Requirements</title>
										<link>https://kb.fcawitech.com/article/witech-1-drb-iii-enhanced-emulator-dealership-requirements-819.html</link>
										<description><![CDATA[FCA requires the use of the wiTECH Diagnostic&nbsp;Application (wiTECH 1) to launch DRB III Enhanced Emulator for diagnostics on legacy bus ECUs and vehicles. &nbsp;All dealerships should have at least one microPOD 2 with the first three serial lette...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/unable-to-access-witech-2-0-when-dealerconnect-site-is-unavailable-302.html</guid>
										<title>Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable</title>
										<link>https://kb.fcawitech.com/article/unable-to-access-witech-2-0-when-dealerconnect-site-is-unavailable-302.html</link>
										<description><![CDATA[At any time DealerCONNECT site is unavailable this affects the wiTECH 2.0 system. Detailed below are a few behaviors that you might encounter while attempting to use wiTECH 2.0, but unable to do so, due to DealerCONNECT site or services being unavail...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/how-to-order-a-vci-device-788.html</guid>
										<title>How to Order a VCI Device</title>
										<link>https://kb.fcawitech.com/article/how-to-order-a-vci-device-788.html</link>
										<description><![CDATA[How to Order a New Vehicle Communications Interface (VCI) or Mopar Diagnostic Pod (MDP) Device NOTE:   Dealers: This must be completed by one of the following DealerCONNECT roles: Service Manager (09), Assistant Service Manager (27), Service Director...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/improving-your-witech-2-0-connectivity-video-266.html</guid>
										<title>Improving your wiTECH 2.0 Connectivity Video</title>
										<link>https://kb.fcawitech.com/article/improving-your-witech-2-0-connectivity-video-266.html</link>
										<description><![CDATA[Learn basic troubleshooting steps to improve your wiTECH 2.0 connectivity, the best placement of your wiTECH equipment, and how to properly mount new equipment for the best performance.   
]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-bandwidth-requirements-883.html</guid>
										<title>wiTECH Bandwidth Requirements</title>
										<link>https://kb.fcawitech.com/article/witech-bandwidth-requirements-883.html</link>
										<description><![CDATA[DESCRIPTION:  Reliable Internet connection speed and consistency are essential for the wiTECH System. wiTECH requires 3 MbpsÂ download and 3 Mbps upload bandwidthÂ per wiTECH user.Â Â (1.5 Mbps for the VCI device + 1.5 Mbps for the viewing device (tablet...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-2-0-system-in-new-cloud-environment-258.html</guid>
										<title>wiTECH 2.0 System in New Cloud Environment</title>
										<link>https://kb.fcawitech.com/article/witech-2-0-system-in-new-cloud-environment-258.html</link>
										<description><![CDATA[With version 2.0.4, wiTECH 2.0 system has been moved to a new cloud environment. The site web address is as follows: https://login.n.fcawitech.com Remember to update your wiTECH bookmarks to https://login.n.fcawitech.com because your devices will not...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/mdp-warranty-and-service-991.html</guid>
										<title>MDP Warranty and Service</title>
										<link>https://kb.fcawitech.com/article/mdp-warranty-and-service-991.html</link>
										<description><![CDATA[The MDP has a standard 2-year warranty from the date shipped. The MDP standard warranty and service process is:  Contact the wiTECH Premium Support Help Desk for technical troubleshooting. If it is determined the MDP needs service/warranty work, the ...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/account-locked-after-too-many-failed-login-attempts-905.html</guid>
										<title>Account Locked After Too Many Failed Login Attempts</title>
										<link>https://kb.fcawitech.com/article/account-locked-after-too-many-failed-login-attempts-905.html</link>
										<description><![CDATA[Overview wiTECH 2.0 will automatically lock a users account after 5 consecutive failed login attempts. The account will be locked for only 15 minutes. Once the account has become unlocked, the user will have another 5 attempts to login again &nbsp;  ...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/video-knowledge-base-did-you-know-924.html</guid>
										<title>Video - Knowledge Base did you know</title>
										<link>https://kb.fcawitech.com/article/video-knowledge-base-did-you-know-924.html</link>
										<description><![CDATA[Did you know you may not be seeing all articles on the Knowledge Base site? 
]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/vci-quick-start-guide-na-dealership-only-974.html</guid>
										<title>VCI Quick Start Guide - NA Dealership Only</title>
										<link>https://kb.fcawitech.com/article/vci-quick-start-guide-na-dealership-only-974.html</link>
										<description><![CDATA[]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/registration-required-message-%e2%80%9cthe-registration-server-could-not-be-reached%e2%80%9d-833.html</guid>
										<title>Registration Required Message: “The registration server could not be reached”</title>
										<link>https://kb.fcawitech.com/article/registration-required-message-%e2%80%9cthe-registration-server-could-not-be-reached%e2%80%9d-833.html</link>
										<description><![CDATA[ Some users may receive this message because their Internet Explorer Certificates may be out of date. &nbsp; RESOLUTION: &nbsp;  Copy and paste the link below into your browser and save the file to your desktop.  https://certs.godaddy.com/repository/...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/how-to-set-a-vci-device-to-lost-or-defective-in-mtsp-1030.html</guid>
										<title>How-to set a VCI device to Lost or Defective in MTSP</title>
										<link>https://kb.fcawitech.com/article/how-to-set-a-vci-device-to-lost-or-defective-in-mtsp-1030.html</link>
										<description><![CDATA[ The Mopar Technical Service Portal (MTSP) asset manager, typically the Service Manager or Shop Foreman, should log into the MTSP at https://mopartsp.com. On the Dashboard, Devices page select the VCI device that has been lost or damaged. Select the ...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-loads-to-a-blank-page-1060.html</guid>
										<title>wiTECH Loads to a Blank Page</title>
										<link>https://kb.fcawitech.com/article/witech-loads-to-a-blank-page-1060.html</link>
										<description><![CDATA[Problem: Â When attempting to load the wiTECH 2 website, the browser loads wiTECH to a blank page.  Cause: Â Your browser is out-of-date and is no longer supported by wiTECH. Resolution: Â Update your browser to the most recent supported version. Â Pleas...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/witech-session-sharing-for-technicians-1053.html</guid>
										<title>wiTECH Session Sharing - For Technicians</title>
										<link>https://kb.fcawitech.com/article/witech-session-sharing-for-technicians-1053.html</link>
										<description><![CDATA[wiTECH Session Sharing is a new feature with wiTECH version: Â 6.1.0 (January 2025) Terminology: Stellantis Support Agent:Â  wiTECH Help Desk, STAR, Technical Advisor, Field Technical Support, etc.Technician:Â  Dealership technician or personnel working...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/flash-campaigns-1064.html</guid>
										<title>Flash Campaigns</title>
										<link>https://kb.fcawitech.com/article/flash-campaigns-1064.html</link>
										<description><![CDATA[Flash Campaigns are procedures within wiTECH where one or more ECU flash updates occur How-to perform Flash Campaigns:  Select the desired campaign from the TSBs, Recalls, or RSUs tab Select "Check for Updates" to check for any Flash CampaignsÂ associ...]]></description>

									</item>
<item>
										<guid>https://kb.fcawitech.com/article/chrysler-automated-billings-862.html</guid>
										<title>Chrysler Automated Billings</title>
										<link>https://kb.fcawitech.com/article/chrysler-automated-billings-862.html</link>
										<description><![CDATA[US dealers, effective January 2024, there will be an adjustment to subscription fees to maintain and enhance the quality of our services. The new monthly subscription fees for wiTECH (DSSA) and Service &amp; Parts Information (S&amp;P Info) are detai...]]></description>

									</item>

</channel>

</rss>