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<title>Home - All Categories - wiTECH 2.0 Public Articles - Aftermarket  </title>
<link>https://kb.fcawitech.com/category/witech-2-0-public-articles-aftermarket/325/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.knowledgebase-script.com)</description>
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										<guid>https://kb.fcawitech.com/article/adding-okta-account-to-google-authenticator-or-okta-verify-on-multiple-devices-811.html</guid>
										<title>Adding Okta Account to Google Authenticator or Okta Verify on Multiple Devices</title>
										<link>https://kb.fcawitech.com/article/adding-okta-account-to-google-authenticator-or-okta-verify-on-multiple-devices-811.html</link>
										<description><![CDATA[If you have lost or damaged your smart phone or tablet and are unable to log into Okta, please refer toÂ Lost Phone or Tablet - Unable to log into wiTECH 2 AftermarketÂ  Â  wiTECH 2 Aftermarket currently uses aÂ MultifunctionÂ Authentication (MFA) during ...]]></description>

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										<guid>https://kb.fcawitech.com/article/lost-phone-or-tablet-unable-to-log-into-okta-812.html</guid>
										<title>Lost Phone or Tablet - Unable to log into Okta</title>
										<link>https://kb.fcawitech.com/article/lost-phone-or-tablet-unable-to-log-into-okta-812.html</link>
										<description><![CDATA[wiTECH 2 Aftermarket currently uses a Multifactor Authentication (MFA) during login. This is an additional security measure that has been added to keep all accounts and their information as secure as possible. There are currently 3 different ways to ...]]></description>

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										<guid>https://kb.fcawitech.com/article/mopar-technical-service-portal-40%3baftermarket-user-guide-41%3b-997.html</guid>
										<title>Mopar Technical Service Portal &#40;Aftermarket User Guide&#41;</title>
										<link>https://kb.fcawitech.com/article/mopar-technical-service-portal-40%3baftermarket-user-guide-41%3b-997.html</link>
										<description><![CDATA[ Go to mopartsp.com]]></description>

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										<guid>https://kb.fcawitech.com/article/2nd-c-registering-a-j2534-device-aftermarket-736.html</guid>
										<title>2nd - c - Registering a J2534 Device - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/2nd-c-registering-a-j2534-device-aftermarket-736.html</link>
										<description><![CDATA[For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - Ho...]]></description>

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										<guid>https://kb.fcawitech.com/article/witech-premium-support-helpdesk-contact-information-789.html</guid>
										<title>wiTECH Premium Support Helpdesk Contact Information</title>
										<link>https://kb.fcawitech.com/article/witech-premium-support-helpdesk-contact-information-789.html</link>
										<description><![CDATA[DEALERS:  Phone:Â  888-948-3241 Email:Â Â  support@witechtools.com wiTECH 2 Application - Â Help TAB  AFTERMARKET/FLEET â wiTECH 2.0  Call:Â  844-wiTECH-2 Email:Â Â  aftermarket.witech2@witechtools.com  wiTECH Helpdesk Hours Of Operations  Monday-Friday 7am...]]></description>

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										<guid>https://kb.fcawitech.com/article/vehicle-reprogramming-subscription-964.html</guid>
										<title>Vehicle Reprogramming Subscription</title>
										<link>https://kb.fcawitech.com/article/vehicle-reprogramming-subscription-964.html</link>
										<description><![CDATA[Effective July 15, 2020, wiTECH 2.0 Aftermarket customers will be required to purchase Vehicle Reprogramming Subscription (âReprogramming Subscriptionâ) to flash Stellantis vehicles. The Reprogramming Subscription fee is $35 per VIN for duration of o...]]></description>

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										<guid>https://kb.fcawitech.com/article/6th-how-to-configure-wireless-on-a-vehicle-communication-interface-40%3bvci-41%3b-device-aftermarket-658.html</guid>
										<title>6th - How-To Configure Wireless on a Vehicle Communication Interface &#40;VCI&#41; Device - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/6th-how-to-configure-wireless-on-a-vehicle-communication-interface-40%3bvci-41%3b-device-aftermarket-658.html</link>
										<description><![CDATA[For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - Ho...]]></description>

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										<guid>https://kb.fcawitech.com/article/3rd-how-to-purchase-and-assign-a-witech-2-0-subscription-and-assign-users-aftermarket-650.html</guid>
										<title>3rd - How-To Purchase and Assign a wiTECH 2.0 Subscription and Assign Users - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/3rd-how-to-purchase-and-assign-a-witech-2-0-subscription-and-assign-users-aftermarket-650.html</link>
										<description><![CDATA[ For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - H...]]></description>

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										<guid>https://kb.fcawitech.com/article/how-to-create-an-okta-login-account-645.html</guid>
										<title>How-To Create an Okta Login Account</title>
										<link>https://kb.fcawitech.com/article/how-to-create-an-okta-login-account-645.html</link>
										<description><![CDATA[  &nbsp; For Aftermarket Users ONLY &nbsp; Introduction This article will describe how to create an Okta login account.&nbsp; The account owner will automatically receive an Okta email when adding a subscription to a tool.&nbsp; When a new user is ad...]]></description>

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										<guid>https://kb.fcawitech.com/article/1st-getting-started-with-witech-2-0-aftermarket-708.html</guid>
										<title>1st - Getting Started with wiTECH 2.0 - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/1st-getting-started-with-witech-2-0-aftermarket-708.html</link>
										<description><![CDATA[For Aftermarket Users ONLY Navigate to the Mopar Technical Service Portal or MTSP atÂ https://mopartsp.com/loginÂ , select Aftermarket, and select "Register" to create an account to get started with using wiTECH 2.0.Â  The MTSP will provide instructions...]]></description>

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										<guid>https://kb.fcawitech.com/article/5th-how-to-setup-your-vehicle-communication-interface-40%3bvci-41%3b-device-aftermarket-657.html</guid>
										<title>5th - How-To Setup Your Vehicle Communication Interface &#40;VCI&#41; Device - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/5th-how-to-setup-your-vehicle-communication-interface-40%3bvci-41%3b-device-aftermarket-657.html</link>
										<description><![CDATA[ For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - H...]]></description>

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										<guid>https://kb.fcawitech.com/article/video-how-to-setup-witech-2-0-for-aftermarket-users-744.html</guid>
										<title>Video - How To Setup wiTECH 2.0 For Aftermarket Users</title>
										<link>https://kb.fcawitech.com/article/video-how-to-setup-witech-2-0-for-aftermarket-users-744.html</link>
										<description><![CDATA[How To Setup wiTECH 2.0 For Aftermarket Users ]]></description>

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										<guid>https://kb.fcawitech.com/article/7th-how-to-purchase-a-techauthority-subscription-aftermarket-646.html</guid>
										<title>7th - How-To Purchase a TechAuthority Subscription - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/7th-how-to-purchase-a-techauthority-subscription-aftermarket-646.html</link>
										<description><![CDATA[For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - Ho...]]></description>

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										<guid>https://kb.fcawitech.com/article/how-to-log-in-to-witech-2-0-with-an-okta-user-account-aftermarket-652.html</guid>
										<title>How-To Log In to wiTECH 2.0 With an Okta User Account - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/how-to-log-in-to-witech-2-0-with-an-okta-user-account-aftermarket-652.html</link>
										<description><![CDATA[  Â  For Aftermarket Users ONLY Â  Introduction This article describes how to sign in to wiTECH 2.0 with an Okta user account. Note: If you have not received an Okta account creation email, you will have to contact your wiTECH 2.0 Subscription Manager ...]]></description>

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										<guid>https://kb.fcawitech.com/article/how-to-purchase-and-use-a-vin-based-witech-2-0-subscription-aftermarket-1026.html</guid>
										<title>How-To Purchase and Use a VIN Based wiTECH 2.0 Subscription – Aftermarket</title>
										<link>https://kb.fcawitech.com/article/how-to-purchase-and-use-a-vin-based-witech-2-0-subscription-aftermarket-1026.html</link>
										<description><![CDATA[     For Aftermarket Users ONLY Introduction This article demonstrates the steps required to purchase wiTECH 2.0 VIN subscriptions. A wiTECH 2.0 VIN Subscription grants the user access to wiTECH 2.0 for a specific VIN and it is not transferable once ...]]></description>

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										<guid>https://kb.fcawitech.com/article/2nd-a-how-to-purchase-a-vehicle-communications-interface-40%3bvci-41%3b-device-aftermarket-648.html</guid>
										<title>2nd - a - How-To Purchase a Vehicle Communications Interface &#40;VCI&#41; device - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/2nd-a-how-to-purchase-a-vehicle-communications-interface-40%3bvci-41%3b-device-aftermarket-648.html</link>
										<description><![CDATA[For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - Ho...]]></description>

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										<guid>https://kb.fcawitech.com/article/2nd-b-how-to-register-a-vehicle-communication-interface-40%3bvci-41%3b-device-to-your-account-aftermarket-649.html</guid>
										<title>2nd - b - How-To Register a Vehicle Communication Interface &#40;VCI&#41; Device to Your Account - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/2nd-b-how-to-register-a-vehicle-communication-interface-40%3bvci-41%3b-device-to-your-account-aftermarket-649.html</link>
										<description><![CDATA[ For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2nd - a - H...]]></description>

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										<guid>https://kb.fcawitech.com/article/switching-multi-factor-authentication-options-mfa-aftermarket-809.html</guid>
										<title>Switching Multi Factor Authentication Options (MFA) - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/switching-multi-factor-authentication-options-mfa-aftermarket-809.html</link>
										<description><![CDATA[If users want to switch their MFA (multi-factor-authentication) on their own the following steps must be followed: &nbsp;  Login to wiTECH 2 with Okta user name and password Enter current authentication method (phone, yubiKey etc.)  Note: If users no...]]></description>

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										<guid>https://kb.fcawitech.com/article/mopar-diagnostic-pod-40%3bmdp-41%3b-overview-40%3baftermarket-fleet-41%3b-990.html</guid>
										<title>Mopar Diagnostic Pod &#40;MDP&#41; Overview &#40;Aftermarket/Fleet&#41;</title>
										<link>https://kb.fcawitech.com/article/mopar-diagnostic-pod-40%3bmdp-41%3b-overview-40%3baftermarket-fleet-41%3b-990.html</link>
										<description><![CDATA[Aftermarket/Fleet Customers Mopar Diagnostic Pod (MDP) is the new tool for wiTECH 2.0 that provides required advancements for your shop. The MDP is required to diagnose and repair the 2021 WL and other upcoming Stellantis vehicles equipped with the A...]]></description>

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										<guid>https://kb.fcawitech.com/article/okta-assistance-751.html</guid>
										<title>Okta Assistance</title>
										<link>https://kb.fcawitech.com/article/okta-assistance-751.html</link>
										<description><![CDATA[For Aftermarket User ONLY Please be advised that after five unsuccessful Okta login attempts, your account will be locked. To prevent this, we recommend contacting the wiTECH Help Desk at 1-844-948-3242 for password assistance before reaching the loc...]]></description>

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										<guid>https://kb.fcawitech.com/article/security-gateway-module-aftermarket-specific-903.html</guid>
										<title>Security Gateway Module - Aftermarket Specific</title>
										<link>https://kb.fcawitech.com/article/security-gateway-module-aftermarket-specific-903.html</link>
										<description><![CDATA[Overview In an effort to improve vehicle security, 2018+ model year vehicles will be equipped with a secure gateway (SGW) module. This module is designed to prevent any unauthorized users from communicating on the CAN bus. If the SGW module fails to ...]]></description>

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										<guid>https://kb.fcawitech.com/article/programming-yubikeys-for-okta-752.html</guid>
										<title>Programming YubiKeys For Okta</title>
										<link>https://kb.fcawitech.com/article/programming-yubikeys-for-okta-752.html</link>
										<description><![CDATA[For Aftermarket Users Only &nbsp; Once the Yubikey programming described below is completed, please email&nbsp;log file to&nbsp;aftermarket.witech2@witechtools.com and include user email address for which the setup file is configured. Allow 24 hrs fo...]]></description>

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										<guid>https://kb.fcawitech.com/article/how-to-recover-an-expired-okta-activation-link-647.html</guid>
										<title>How-To Recover an Expired Okta Activation Link</title>
										<link>https://kb.fcawitech.com/article/how-to-recover-an-expired-okta-activation-link-647.html</link>
										<description><![CDATA[&nbsp; For Aftermarket Users ONLY &nbsp; Introduction This article will describe what to do when the Okta activation link expires before the Okta login account has been created. WARNING: These links are one time use. After clicking the activation lin...]]></description>

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										<guid>https://kb.fcawitech.com/article/mdp-warranty-and-service-991.html</guid>
										<title>MDP Warranty and Service</title>
										<link>https://kb.fcawitech.com/article/mdp-warranty-and-service-991.html</link>
										<description><![CDATA[The MDP has a standard 2-year warranty from the date shipped. The MDP standard warranty and service process is:  Contact the wiTECH Premium Support Help Desk for technical troubleshooting. If it is determined the MDP needs service/warranty work, the ...]]></description>

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										<guid>https://kb.fcawitech.com/article/mopar-technical-service-portal-account-registration-998.html</guid>
										<title>Mopar Technical Service Portal Account Registration</title>
										<link>https://kb.fcawitech.com/article/mopar-technical-service-portal-account-registration-998.html</link>
										<description><![CDATA[ Go to mopartsp.com]]></description>

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										<guid>https://kb.fcawitech.com/article/video-knowledge-base-did-you-know-924.html</guid>
										<title>Video - Knowledge Base did you know</title>
										<link>https://kb.fcawitech.com/article/video-knowledge-base-did-you-know-924.html</link>
										<description><![CDATA[Did you know you may not be seeing all articles on the Knowledge Base site? 
]]></description>

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										<guid>https://kb.fcawitech.com/article/enhanced-drb-iii-emulator-aftermarket-fleet-only-843.html</guid>
										<title>Enhanced DRB III Emulator – Aftermarket/Fleet Only</title>
										<link>https://kb.fcawitech.com/article/enhanced-drb-iii-emulator-aftermarket-fleet-only-843.html</link>
										<description><![CDATA[Beginning August 1, 2014, any Aftermarket/Fleet sales of wiTECH Equipment will no longer include the DRB III Emulator. For vehicle support prior to 2004 (and certain vehicles until 2010), the Enhanced DRB III Emulator will need to be used for diagnos...]]></description>

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										<guid>https://kb.fcawitech.com/article/4th%c2%a0-how-to-setup-okta-mfa-for-new-users-aftermarket-1045.html</guid>
										<title>4th - How-To Setup Okta MFA for New Users - Aftermarket.</title>
										<link>https://kb.fcawitech.com/article/4th%c2%a0-how-to-setup-okta-mfa-for-new-users-aftermarket-1045.html</link>
										<description><![CDATA[           For Aftermarket Users ONLY Aftermarket Setup Process: For a video version of the Aftermarket wiTECH 2.0 Setup Process, please seeÂ Video - How To Setup wiTECH 2.0 For Aftermarket UsersÂ . 1st - Getting Started with wiTECH 2.0 - AftermarketÂ 2...]]></description>

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										<guid>https://kb.fcawitech.com/article/how-to-view-your-mtsp-invoice-aftermarket-798.html</guid>
										<title>How-To View Your MTSP Invoice - Aftermarket</title>
										<link>https://kb.fcawitech.com/article/how-to-view-your-mtsp-invoice-aftermarket-798.html</link>
										<description><![CDATA[ Visit the Mopar Technical Service Portal (MTSP) website:Â  https://mopartsp.com Fill in your username and password, then click Login or press ENTER on your keyboard On the left-hand side, select Orders,Â then select the order number you want to view t...]]></description>

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										<guid>https://kb.fcawitech.com/article/how-to-set-a-vci-device-to-lost-or-defective-in-mtsp-1030.html</guid>
										<title>How-to set a VCI device to Lost or Defective in MTSP</title>
										<link>https://kb.fcawitech.com/article/how-to-set-a-vci-device-to-lost-or-defective-in-mtsp-1030.html</link>
										<description><![CDATA[ The Mopar Technical Service Portal (MTSP) asset manager, typically the Service Manager or Shop Foreman, should log into the MTSP at https://mopartsp.com. On the Dashboard, Devices page select the VCI device that has been lost or damaged. Select the ...]]></description>

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										<guid>https://kb.fcawitech.com/article/regenerate-a-corrupt-yubikey-file-876.html</guid>
										<title>Regenerate a Corrupt YubiKey File</title>
										<link>https://kb.fcawitech.com/article/regenerate-a-corrupt-yubikey-file-876.html</link>
										<description><![CDATA[Aftermarket Only &nbsp; A corrupt file will have a string of &ldquo;cccccccccccc&rdquo; or &ldquo;000000000&rdquo; in any of the columns. Please see spreadsheet image below. Also, configuration file has to be a comma-separated values (.csv) format. N...]]></description>

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										<guid>https://kb.fcawitech.com/article/aftermarket-witech-wi-fi-requirements-1029.html</guid>
										<title>Aftermarket wiTECH Wi-Fi Requirements</title>
										<link>https://kb.fcawitech.com/article/aftermarket-witech-wi-fi-requirements-1029.html</link>
										<description><![CDATA[Aftermarket wiTECH Wi-Fi Minimum Requirements Wi-Fi Standard: Â Wi-Fi 3 (802.11g)Wireless Security Protocol: Â WPA (Wi-Fi Protected Access)Encryption Standard: Â RC4, or PSK (Pre-Shared Key)IP Assignment: Â DHCP (Dynamic Host Configuration Protocol) Afte...]]></description>

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										<guid>https://kb.fcawitech.com/article/witech-loads-to-a-blank-page-1060.html</guid>
										<title>wiTECH Loads to a Blank Page</title>
										<link>https://kb.fcawitech.com/article/witech-loads-to-a-blank-page-1060.html</link>
										<description><![CDATA[Problem: Â When attempting to load the wiTECH 2 website, the browser loads wiTECH to a blank page.  Cause: Â Your browser is out-of-date and is no longer supported by wiTECH. Resolution: Â Update your browser to the most recent supported version. Â Pleas...]]></description>

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										<guid>https://kb.fcawitech.com/article/vehicle-reprogramming-subscription-40%3bvrs-41%3b-how-to-965.html</guid>
										<title>Vehicle Reprogramming Subscription &#40;VRS&#41;  - How-to</title>
										<link>https://kb.fcawitech.com/article/vehicle-reprogramming-subscription-40%3bvrs-41%3b-how-to-965.html</link>
										<description><![CDATA[What is a Vehicle Reprogramming Subscription (VRS)? wiTECH 2.0 Aftermarket customersÂ are required to purchase a Vehicle Reprogramming Subscription to flash FCA vehicles.Â  The Reprogramming Subscription fee is $35 per VIN for a one year Reprogramming ...]]></description>

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										<guid>https://kb.fcawitech.com/article/the-new-technical-assistance-management-40%3btam-41%3b-system-for-aftermarket-1088.html</guid>
										<title>The new Technical Assistance Management &#40;TAM&#41; System for Aftermarket</title>
										<link>https://kb.fcawitech.com/article/the-new-technical-assistance-management-40%3btam-41%3b-system-for-aftermarket-1088.html</link>
										<description><![CDATA[For Aftermarket ONLY The Technical Assistance Management (âTAMâ) system is the new Stellantis platform for submitting and managing wiTECH support tickets. The TAM system can be accessed via the Mopar Technical Service Portal (MTSP). Please see the de...]]></description>

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