microPod Warranty Replacement
Starting Q2 2015, the microPod will have a standard 1-year warranty from the date shipped. If your microPod is out of warranty, it cannot be repaired or replaced.
As of Q2 2015, the process to replace your microPod under the standard warranty will be:
- Contact the wiTECH Premium Support Help Desk for technical troubleshooting.
- If it is determined to be a hardware issue, follow instructions on the “microPod Warranty Return Form.” Customer is responsible for shipping charges. The return must be shipped with a valid traceable tracking number.
- The day the Repair Depot receives the returned device, they will ship the replacement by the next business day via UPS Ground.
NOTE: Physical damage is not covered under the warranty process. Please verify the microPod is not damaged before contacting the wiTECH Help Desk. If it is determined the microPod has lose internal components, or the its case was opened, the microPod will not be covered under warranty.