4th - How-To Setup Your Vehicle Communication Interface (VCI) Device - Aftermarket

For Aftermarket Users ONLY

Aftermarket Setup Process:

1st - Getting Started with wiTECH 2.0 - Aftermarket 
2nd - a - How-To Purchase a Vehicle Communications Interface (VCI) device - Aftermarket 
2nd - b - How-To Register a Vehicle Communication Interface (VCI) Device to Your Account - Aftermarket 
3rd - How-To Purchase a wiTECH 2.0 Subscription - Aftermarket 
4th - How-To Setup Your Vehicle Communication Interface (VCI) Device - Aftermarket  (this article) 
5th - How-To Configure Wireless on a Vehicle Communication Interface (VCI) Device - Aftermarket 


4th - How-To Setup Your Vehicle Communication Interface (VCI) Device - Aftermarket

Introduction

This article describes how to configure your VCI device for use with Aftermarket wiTECH 2.0. This guide will cover:
  • How to Download and Install the VCI Setup Utility

  • How to use the VCI Setup Utility

  • How to update your VCI device

How-To Download and Install the VCI Setup Utility

1. Navigate to the Mopar Technical Service Portal (MTSP) - https://mopartsp.com/

2.  Select Support, then Download the Setup Utility.

Note:  The VCI Setup Utility requires the Windows PC Operating System.

3. When the download is complete, double-click the file to install the VCI Setup Utility.

You may receive a User Account Control prompt on your screen that says, Do you want to allow this app to make changes to your PC?.

You must click Yes to allow the program to be installed on your computer.

The software setup wizard will then begin walking you through installing the program on your computer.  Complete the steps to install the VCI Setup Utility on your PC.

4. After the application is finished installing, click Finish ,and you will now have a VCI Setup Utility icon on your desktop.

 


 

How to Use the VCI Setup Utility

Note: Make sure your VCI device is connected via USB cable to your computer through this whole process.

IMPORTANT NOTICE: Do not run the application unless your VCI is registered to your account.

 

1. Now that the Setup Utility is installed, double-click the Setup Utility Icon on your desktop to begin configuring your VCI device.

2. If the Setup Utility requires an update, you will be prompted with an update window. Click the Continue button to proceed with the update.

3. Click Next >. The Setup Utility will be updated to the most recent version.

4. Once the Setup Utility opens, you must first click the Continue button before configuring your device for a wireless network. The VCI device will need to be setup with the correct version of software before it will usable on the Aftermarket network. Click the Continue button to proceed.

5. If you are using a VCI that is already configured for use on a network, performing this operation will reset the device to factory settings, and erase any saved wireless networks. You can reconfigure the networks after completing the software setup. If this is your first time using the VCI on Aftermarket, you must complete the software setup before you can use the device.

6. Confirm users have been associated to the VCI device and select Continue.

7.  Again, confirm the VCI device is registered and users are associated to it.  The configuration will fail if the device is not registered with users associated to it.  Once confirmed, select Yes.

8.  Make sure that the VCI device is connected to the computer via a USB cable, and click Continue.

9.  The Setup Utility will then attempt to connect to your VCI device. If it does not discover it immediately, allow a couple of minutes for the device to connect.

If you receive an error message stating that the device could not connect, ensure that the VCI is connected correctly to your computer with the USB cable, and click Refresh to try again.

10. After a successful connection, you will see a message that asks if you wish to configure your VCI device. Select the Continue button to begin configuring your device for Aftermarket wiTECH 2.0. 

11. Your device will now be configured for Aftermarket wiTECH 2.0. This process may take up to 15 minutes to complete.

Note: Make sure that you do not disconnect the VCI device while the software update is being performed.

12. After the Setup Utility has finished, you will receive a message that verifies that your device is now configured for wiTECH 2.0.

Note: In order for your VCI to display in the wiTECH 2.0 Application you must leave this application open.

12a. If the Setup Utility finishes, and you receive the following message "Unable to configure...", first attempt to run the application again and if that doesn't work submit a ticket to the support staff. 


 

How to Update a VCI Device

1. With the VCII device now configured with the correct factory settings, you will be able to continue with updating your VCI device.  If the VCI Setup Utility is not open with the VCI device connected to the PC via USB, please launch the VCI Setup Utility and connect the VCI to the PC via USB.

WARNING: DO NOT CLOSE THE VCI Setup Utility OR DISCONNECT YOUR VCI device. YOU WILL NEED BOTH OF THESE ITEMS CONNECTED/RUNNING IN ORDER FOR YOUR DEVICE TO DISPLAY IN wiTECH 2.0, AND COMPLETE THE UPDATING PROCESS.

2. Navigate to AM FCA wiTECH 2.0, and fill in your Okta username and password. Then click Sign In.

3. Your VCI device should show up if you have completed running the VCI Setup Utility (steps above) on the device and still have the VCI Setup Utility open with the VCI connected to the PC via USB. If your VCI device doesn’t display in discovery after a few minutes, please power cycle your VCI device by unplugging it and plugging it back into your computer, you may have to rerun the VCI Setup Utility steps on the VCI device.  Click Continue.

4. Click Update Now. This step may take upwards of 9 minutes. It is normal activity for the VCI to reboot during the updating procedure.

5. The update will proceed.   Do not disconnect the VCI device during the update process.

6.  When the update is finished, click OK.

Congratulations. Your VCI is now updated with the latest OS.

If you have not done so already, the next step is to configure a wireless connection on your VCI. For information on how to do this, visit the following article:  5th - How-To Configure Wireless on a Vehicle Communication Interface (VCI) Device - Aftermarket