microPod Warranty Replacement

Starting Q2 2015, the microPod will have a standard 1-year warranty from the date shipped. If your microPod is out of warranty, it cannot be repaired or replaced.

As of Q2 2015, the process to replace your microPod under the standard warranty will be:

  1. Contact the wiTECH Premium Support Help Desk for technical troubleshooting.
  2. If it is determined to be a hardware issue, follow instructions on the “microPod Warranty Return Form.” Customer is responsible for shipping charges. The return must be shipped with a valid traceable tracking number.
  3. The day the Repair Depot receives the returned device, they will ship the replacement by the next business day via UPS Ground.

 

NOTE:  Physical damage is not covered under the warranty process.  Please verify the microPod is not damaged before contacting the wiTECH Help Desk.  If it is determined the microPod was sent in for replacement and is out of warranty, or has physical damage (including lose internal components, broken USB connectors, broken J1962 connectors, housings that have been opened or drilled into, damage from liquids, etc.), a charge of $300.00 USD will be applied to your Dealer Parts Account for the replacement device.

Attachments (1)
Related Articles RSS Feed
VCI Quick Start Guide - NA Dealership Only
Viewed 1878 times since Tue, Oct 20, 2020
Configuring Internet Explorer 10 to Use TLS 1.2
Viewed 12314 times since Thu, Sep 3, 2015
Video - How-to Setup a new device for wiTECH 2.0
Viewed 6198 times since Wed, Mar 30, 2016
Video - Knowledge Base did you know
Viewed 3896 times since Wed, Apr 3, 2019
Registration Required Message: “The registration server could not be reached”
Viewed 3337 times since Fri, Apr 13, 2018
Road Test - How-to
Viewed 28749 times since Thu, Jan 14, 2016