Registration Required Message: “The registration server could not be reached”

Some users may receive this message because their Internet Explorer Certificates may be out of date.

 

RESOLUTION:

 

  1. Copy and paste the link below into your browser and save the file to your desktop.

https://certs.godaddy.com/repository/gdroot-g2.crt 

 

  1. Right-click on the gdroot-g2.crt and select Open

  1. Select Install Certificate.

  1. When the “Welcome to the Certificate Import Wizard” opens, Select Next.
  2. Select the Radio button for “Place All certificates in the following store:” and select Browse.

  1. Select the second option: “ Trusted Root Certification Authorities”

  1. Select OK
  2. Select Next
  3. Import should now display as successful

You should not receive the registration server could not be reached error.

 

If you receive the warning message that your devices are not registered you will want to run the Network Check utility to confirm if you have sites that may be blocked.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable
Viewed 9332 times since Wed, Apr 27, 2016
microPod Warranty Replacement
Viewed 6116 times since Mon, Apr 10, 2017
Enhanced DRB III Emulator
Viewed 11540 times since Tue, Apr 18, 2017
Configuring Internet Explorer 10 to Use TLS 1.2
Viewed 10776 times since Thu, Sep 3, 2015
wiTECH 2.0 System in New Cloud Environment
Viewed 8635 times since Thu, Sep 17, 2015
Steps to Associate microPods to Service Technician
Viewed 59835 times since Mon, Sep 29, 2014
wiTECH Premium Support Helpdesk Contact Information
Viewed 24443 times since Wed, Sep 6, 2017
wiTECH Bandwidth Requirements
Viewed 2764 times since Wed, Jun 27, 2018
Chrysler Scan Tool Flash Availability Document
Viewed 35356 times since Wed, Jul 19, 2017