Registration Required Message: “The registration server could not be reached”

Some users may receive this message because their Internet Explorer Certificates may be out of date.

 

RESOLUTION:

 

  1. Copy and paste the link below into your browser and save the file to your desktop.

https://certs.godaddy.com/repository/gdroot-g2.crt 

 

  1. Right-click on the gdroot-g2.crt and select Open

  1. Select Install Certificate.

  1. When the “Welcome to the Certificate Import Wizard” opens, Select Next.
  2. Select the Radio button for “Place All certificates in the following store:” and select Browse.

  1. Select the second option: “ Trusted Root Certification Authorities”

  1. Select OK
  2. Select Next
  3. Import should now display as successful

You should not receive the registration server could not be reached error.

 

If you receive the warning message that your devices are not registered you will want to run the Network Check utility to confirm if you have sites that may be blocked.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable
Viewed 10363 times since Wed, Apr 27, 2016
wiTECH 1 / DRB III Enhanced Emulator Dealership Requirements
Viewed 12908 times since Fri, Jan 26, 2018
Video - Knowledge Base did you know
Viewed 3889 times since Wed, Apr 3, 2019
Video - How-to Setup a new device for wiTECH 2.0
Viewed 6191 times since Wed, Mar 30, 2016
How do I order a wiTECH Diagnostic Extender microPod II?
Viewed 10391 times since Fri, Sep 1, 2017
wiTECH Bandwidth Requirements
Viewed 6879 times since Wed, Jun 27, 2018
Enhanced DRB III Emulator
Viewed 14896 times since Tue, Apr 18, 2017
Account Locked After Too Many Failed Login Attempts
Viewed 4415 times since Wed, Jan 16, 2019