Registration Required Message: “The registration server could not be reached”

Some users may receive this message because their Internet Explorer Certificates may be out of date.

 

RESOLUTION:

 

  1. Copy and paste the link below into your browser and save the file to your desktop.

https://certs.godaddy.com/repository/gdroot-g2.crt 

 

  1. Right-click on the gdroot-g2.crt and select Open

  1. Select Install Certificate.

  1. When the “Welcome to the Certificate Import Wizard” opens, Select Next.
  2. Select the Radio button for “Place All certificates in the following store:” and select Browse.

  1. Select the second option: “ Trusted Root Certification Authorities”

  1. Select OK
  2. Select Next
  3. Import should now display as successful

You should not receive the registration server could not be reached error.

 

If you receive the warning message that your devices are not registered you will want to run the Network Check utility to confirm if you have sites that may be blocked.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
Road Test - How-to
Viewed 25415 times since Thu, Jan 14, 2016
Steps to Associate microPods to Service Technician
Viewed 57052 times since Mon, Sep 29, 2014
Enhanced DRB III Emulator
Viewed 10335 times since Tue, Apr 18, 2017
Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable
Viewed 8847 times since Wed, Apr 27, 2016
Improving your wiTECH 2.0 Connectivity Video
Viewed 7872 times since Fri, Nov 20, 2015
wiTECH 2.0 System in New Cloud Environment
Viewed 8307 times since Thu, Sep 17, 2015
How do I order a wiTECH Diagnostic Extender microPod II?
Viewed 5855 times since Fri, Sep 1, 2017