Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable

At any time DealerCONNECT site is unavailable this affects the wiTECH 2.0 system. Detailed below are a few behaviors that you might encounter while attempting to use wiTECH 2.0, but unable to do so, due to DealerCONNECT site or services being unavailable.

 

  1. Attempting to login to wiTECH 2.0 site, and correct password is entered, but receive the message “Unable to login. Please check your user credentials and/or check to see if DealerCONNECT is experiencing downtime."

  2. Establishing connection to a vehicle but receive the message “Unable to reach DealerCONNECT. Some type of service information may not be available.”

If you are seeing the messages above, please check DealerCONNECT site status at https://sitestatus.dealerconnect.com/ before calling the wiTECH Helpdesk.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
wiTECH Bandwidth Requirements
Viewed 2257 times since Wed, Jun 27, 2018
Registration Required Message: “The registration server could not be reached”
Viewed 1826 times since Fri, Apr 13, 2018
Chrysler Scan Tool Flash Availability Document
Viewed 29292 times since Wed, Jul 19, 2017
wiTECH 1 / DRB III Enhanced Emulator Dealership Requirements
Viewed 7438 times since Fri, Jan 26, 2018
Road Test - How-to
Viewed 24963 times since Thu, Jan 14, 2016