Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable

At any time DealerCONNECT site is unavailable this affects the wiTECH 2.0 system. Detailed below are a few behaviors that you might encounter while attempting to use wiTECH 2.0, but unable to do so, due to DealerCONNECT site or services being unavailable.

 

  1. Attempting to login to wiTECH 2.0 site, and correct password is entered, but receive the message “Unable to login. Please check your user credentials and/or check to see if DealerCONNECT is experiencing downtime."

  2. Establishing connection to a vehicle but receive the message “Unable to reach DealerCONNECT. Some type of service information may not be available.”

If you are seeing the messages above, please check DealerCONNECT site status at https://sitestatus.dealerconnect.com/ before calling the wiTECH Helpdesk.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
How-to Configure a Wireless Profile on a microPOD 2
Viewed 172436 times since Fri, Feb 5, 2016
Registration Required Message: “The registration server could not be reached”
Viewed 3337 times since Fri, Apr 13, 2018
Account Locked After Too Many Failed Login Attempts
Viewed 4417 times since Wed, Jan 16, 2019
2nd - Setup a VCI for wiTECH 2
Viewed 1967 times since Fri, Oct 9, 2020
Improving your wiTECH 2.0 Connectivity Video
Viewed 9296 times since Fri, Nov 20, 2015
Chrysler Scan Tool Flash Availability Document
Viewed 48179 times since Wed, Jul 19, 2017
Road Test - How-to
Viewed 28749 times since Thu, Jan 14, 2016
Configuring Internet Explorer 10 to Use TLS 1.2
Viewed 12313 times since Thu, Sep 3, 2015
wiTECH 1 / DRB III Enhanced Emulator Dealership Requirements
Viewed 12922 times since Fri, Jan 26, 2018