wiTECH Bandwidth Requirements


  • Reliable Internet connection speed and consistency are essential for the wiTECH System.
  • wiTECH requires 3 Mbps download and 3 Mbps upload bandwidth per wiTECH user.  (1.5 Mbps for the VCI device + 1.5 Mbps for the viewing device (tablet, phone, PC) = 3 Mbps download and upload bandwidth per user)
    • Each additional wiTECH user should have 3 Mbps of additional available bandwidth.  Of course, higher bandwidth brings increased wiTECH performance.
    • If your service location has 10 technicians that utilize wiTECH simultaneously, wiTECH requires 30 Mbps download and 30 Mbps upload bandwidth (3 Mbps X 10 technicians = 30 Mbps). 


  • Most Internet Service Providers (ISPs) advertise their Internet connection speeds in Mbps or Mb/s (Megabits per second).
  • However, when testing your Internet connection, sometimes the results are displayed as MB/s (note the capital B) which means Megabytes per second.
  • There is a big difference between the lowercase b and the uppercase B. If the results are displayed as MB/s then the number has to be multiplied by 8 in order to obtain the speed results in Mbps:

For example, if the speed test resulted in a speed of 1.5MB/s (note the capital B), then we would calculate Megabits as follows:

1.5 x 8 = 12

By this calculation, the Internet connection speed is 12Mbps (12 Megabits per second).


  • Two popular speed test websites are www.speakeasy.net/speedtest and www.speedtest.net.
    • Both websites already display the results in Mbps (Megabits per second). 
  • As resources on the network are used, bandwidth availability can be reduced, so remember the 3 Mbps requirement is for wiTECH and does not include additional bandwidth requirements from the service desk, parts, sales, etc.