Account Locked After Too Many Failed Login Attempts

Overview

wiTECH 2.0 will automatically lock a users account after 5 consecutive failed login attempts. The account will be locked for only 15 minutes. Once the account has become unlocked, the user will have another 5 attempts to login again

 

 

Please take the following steps to log back into wiTECH 2.0 after waiting the whole 15 minutes with no login attempts:

  • Clear the cache on your browser (CTRL + SHIFT + DELETE), then close and relaunch the browser
    • Internet Explorer and Safari are the supported browsers for wiTECH 2.0
  • Be sure that you are able login to DealerConnect with the same credentials
  • Manually type in the web address for wiTECH 2.0 or click on the following link: https://login.n.fcawitech.com
  • Clear any information automatically populated by auto-fill settings and manually type in your DealerConnect credentials to log into wiTECH 2.0
Attachments
There are no attachments for this article.
Related Articles RSS Feed
Improving your wiTECH 2.0 Connectivity Video
Viewed 9296 times since Fri, Nov 20, 2015
How do I order a wiTECH Diagnostic Extender microPod II?
Viewed 10395 times since Fri, Sep 1, 2017
Road Test - How-to
Viewed 28749 times since Thu, Jan 14, 2016
wiTECH Premium Support Helpdesk Contact Information
Viewed 38099 times since Wed, Sep 6, 2017
Video - Knowledge Base did you know
Viewed 3896 times since Wed, Apr 3, 2019
Configuring Internet Explorer 10 to Use TLS 1.2
Viewed 12314 times since Thu, Sep 3, 2015
Video - How-to Setup a new device for wiTECH 2.0
Viewed 6198 times since Wed, Mar 30, 2016
Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable
Viewed 10366 times since Wed, Apr 27, 2016