Okta Assistance

For Aftermarket User ONLY

 

Self-Serve Options

  1. Forgot Password: This is used when the user needs help with forgot password problems. Help can be sought directly through SMS token or password-reset email requests.
    1. Reset via SMS
    2. Reset via Email
  2. Unlock Account: When an account gets locked through numerous unsuccessful login/MFA attempts; this unlock feature can be used.
    1. Reset via SMS
    2. Reset via Email

 

Okta Sign in page, Self Serve pages

Documentation for Sign in Help page:  https://fcawitech.oktapreview.com/help/login

This can be used to seek help from Okta administrator directly from this form.

  1. Reset Password request through email
    1. Reset password when account activation token is expired (first time user)
    2. Reset password link is expired
    3. When reset password email lost.
  2. Reset MFA request
    1. When the device is lost or not functional
  3. Unlock Account
  4. YubiKey Setup: The attached file(Programming_YubiKeys_for_Okta.pdf) contains steps to download, install and configure yubi keys (refer pages 8 to 10). In the process, a configuration secrets csv file is generated (configuration_log.csv). This file needs to be sent to admin and the admin will configure this csv file on the user account.

 

Okta Help Page/Request help link

 

Attachments
There are no attachments for this article.
Related Articles RSS Feed
Enhanced DRB III Emulator – Aftermarket/Fleet Only
Viewed 3343 times since Tue, Apr 17, 2018
How-To Log In to wiTECH 2.0 With an Okta User Account - Aftermarket
Viewed 10483 times since Tue, Apr 11, 2017
Switching Multi Factor Authentication Options (MFA) - Aftermarket
Viewed 17873 times since Tue, Jan 2, 2018
How-To Create an Okta Login Account
Viewed 24252 times since Tue, Apr 11, 2017
Security Gateway Module - Aftermarket Specific
Viewed 5307 times since Wed, Jan 16, 2019
How-To Purchase a Secure microPod II - Aftermarket
Viewed 9727 times since Tue, Apr 11, 2017
Programming YubiKeys For Okta
Viewed 9287 times since Mon, Jun 12, 2017
Video - How To Setup wiTECH 2.0 For Aftermarket Users
Viewed 14718 times since Mon, Jun 5, 2017
How-To Configure Wireless on a microPod II - Aftermarket
Viewed 43927 times since Tue, Apr 11, 2017
Getting Started with wiTECH 2.0 - Aftermarket
Viewed 22959 times since Wed, May 17, 2017