How-To Recover an Expired Okta Activation Link


For Aftermarket Users ONLY



This article will describe what to do when the Okta activation link expires before the Okta login account has been created.

WARNING: These links are one time use. After clicking the activation link once, it will expire.



How-To Recover your Okta Account when the Okta Activation Link has Expired

  • If you have completed Step 2 of the Create an Okta Login Account guide, then your Okta account has been created.
  • If you have not completed the rest of the guide, and still need to finish setting up security for your account, you can sign into Okta from your organizations sign in page from the link that is provided with your Okta account creation email.

  • When you login to your Okta account, the setup process will resume, and you can finish enabling the security features required for your account.
  • If you cannot login to your Okta account, and your activation link has expired, then continue with this guide to request a new activation link.

If you have received an Okta activation email, but you have not activated your account in the 7 days before the link expires or have clicked your link and navigated away, you will need to send a request to Okta support to receive a new activation link.

1. Click the expired activation link, and you will see the Token Expired page shown below.

2. Click the Request a new token button.

3. After clicking Request a new token, a popup dialog box will be displayed. 

Enter the email that is being used to create the Okta account, and select an option from the drop down menu.

In the Message text box, enter a message stating that your activation link has expired, and that you are requesting a new one.

4. Click the Send Message button to send the request, and you will receive a new activation link in your email shortly.

There are no attachments for this article.
Related Articles RSS Feed
wiTECH Premium Support Helpdesk Contact Information
Viewed 38642 times since Wed, Sep 6, 2017
How-To Log In to wiTECH 2.0 With an Okta User Account - Aftermarket
Viewed 11574 times since Tue, Apr 11, 2017
Okta Assistance
Viewed 9209 times since Mon, Jun 12, 2017
How-To Setup Your microPod - Aftermarket
Viewed 19109 times since Tue, Apr 11, 2017
How-To Register a microPod II To Your Account - Aftermarket
Viewed 8228 times since Tue, Apr 11, 2017
How-To Purchase a TechAuthority Subscription - Aftermarket
Viewed 11696 times since Tue, Apr 11, 2017
How-To Create an Okta Login Account
Viewed 27310 times since Tue, Apr 11, 2017
Vehicle Reprogramming Subscription
Viewed 17669 times since Tue, Jun 30, 2020
How-To Purchase a Secure microPod II - Aftermarket
Viewed 10749 times since Tue, Apr 11, 2017