Registration Required Message: “The registration server could not be reached”

Some users may receive this message because their Internet Explorer Certificates may be out of date.

 

RESOLUTION:

 

  1. Copy and paste the link below into your browser and save the file to your desktop.

https://certs.godaddy.com/repository/gdroot-g2.crt 

 

  1. Right-click on the gdroot-g2.crt and select Open

  1. Select Install Certificate.

  1. When the “Welcome to the Certificate Import Wizard” opens, Select Next.
  2. Select the Radio button for “Place All certificates in the following store:” and select Browse.

  1. Select the second option: “ Trusted Root Certification Authorities”

  1. Select OK
  2. Select Next
  3. Import should now display as successful

You should not receive the registration server could not be reached error.

 

If you receive the warning message that your devices are not registered you will want to run the Network Check utility to confirm if you have sites that may be blocked.

Attachments
There are no attachments for this article.
Related Articles RSS Feed
Configuring Internet Explorer 10 to Use TLS 1.2
Viewed 8379 times since Thu, Sep 3, 2015
Chrysler Scan Tool Flash Availability Document
Viewed 14296 times since Wed, Jul 19, 2017
microPod Warranty Replacement
Viewed 3537 times since Mon, Apr 10, 2017
Unable to access wiTECH 2.0 when DealerCONNECT site is unavailable
Viewed 7598 times since Wed, Apr 27, 2016
Enhanced DRB III Emulator
Viewed 5717 times since Tue, Apr 18, 2017
wiTECH 1 / DRB III Enhanced Emulator Dealership Requirements
Viewed 3889 times since Fri, Jan 26, 2018
Road Test - How-to
Viewed 19883 times since Thu, Jan 14, 2016