Security Gateway Module - Aftermarket Specific

Overview

In an effort to improve vehicle security, 18+ model year vehicles will be equipped with a secure gateway (SGW) module. This module is designed to prevent any unauthorized users from communicating on the CAN bus.

If the SGW module fails to unlock, the user will only be able to view DTCs and data displays. The user will not be able to perform any functions such as programming an ECU, clearing DTCs, or running routines. If the SGW module fails to unlock, the user will see a red SGW locked icon at the upper right-hand corner near battery voltage.

 

Unlocking the SGW (aftermarket/fleet only):

In order to unlock an SGW, users must have an active subscription to DealerConnect or Tech Authority. When first connecting to a vehicle with an SGW, users will be prompted to log into DealerConnect or Tech Authority - users are required to login in order to diagnose an SGW vehicle.

If a user chooses to close out of the login prompt without logging into their Dealerconnect or Tech Authority subscription, their session will become null and they will not be able to diagnose the vehicle. If you accidentally close out of the login prompt, please close your browser and power cycle your microPod.

 

 

What to do if the SGW module fails to unlock:

 

  1. Select the SGW Locked icon and reattempt to unlock the SGW
  2. Unplug the microPod, plug the microPod back into the DLC, and attempt to connect to the vehicle again
  3. Confirm DealerCONNECT is functioning properly
    • SGW module requires authorization from DealerCONNECT when wiTECH 2.0 attempts to unlock it
  4. Consult service information
    • This will help you diagnose what is causing the ECU to not unlock

 

If the steps above do not resolve an SGW that will not unlock, please contact the wiTECH Premium Support Helpdesk

 

Attachments
There are no attachments for this article.
Related Articles RSS Feed
Video - Knowledge Base did you know
Viewed 3142 times since Wed, Apr 3, 2019
How-To Purchase a Secure microPod II - Aftermarket
Viewed 8954 times since Tue, Apr 11, 2017
How-To Log In to wiTECH 2.0 With an Okta User Account - Aftermarket
Viewed 9687 times since Tue, Apr 11, 2017
How-To View Your Invoice - Aftermarket
Viewed 2142 times since Wed, Nov 15, 2017
Enhanced DRB III Emulator – Aftermarket/Fleet Only
Viewed 3057 times since Tue, Apr 17, 2018
Regenerate a Corrupt YubiKey File
Viewed 2237 times since Tue, May 22, 2018
How-To Register a microPod II To Your Account - Aftermarket
Viewed 6935 times since Tue, Apr 11, 2017
Video - How To Setup wiTECH 2.0 For Aftermarket Users
Viewed 13732 times since Mon, Jun 5, 2017
How-To Purchase a TechAuthority Subscription - Aftermarket
Viewed 8879 times since Tue, Apr 11, 2017