The MDP has a standard 2-year warranty from the date shipped. The MDP standard warranty and service process is: Contact the wiTECH Premium Support Help Desk for technical troubleshooting. If it is determined the MDP needs service/warranty work, the ... Read More
wiTECH 2.0 Public Articles - Dealers
Some users may receive this message because their Internet Explorer Certificates may be out of date. RESOLUTION: Copy and paste the link below into your browser and save the file to your desktop. https://certs.godaddy.com/repository/... Read More
For Dealerships ONLY Q: Since wiTECH 2.0 requires an active internet connection, how do I complete a road test? *Note: If your Vehicle Communication Interface (VCI) device is not already connected to a network or is out of rang... Read More
At any time DealerCONNECT site is unavailable this affects the wiTECH 2.0 system. Detailed below are a few behaviors that you might encounter while attempting to use wiTECH 2.0, but unable to do so, due to DealerCONNECT site or services being unavail... Read More
For Dealerships ONLY Welcome to the wiTECH 2 Bookmarks and Shortcuts video. This video will show the proper method to create Bookmarks and Shortcuts for the wiTECH 2 website. It is important to ensure the bookmarks navigate the user to https://login.... Read More
How-to Setup a new device for wiTECH 2.0 NOTE: For FCA North America Dealership use only. Read More
Did you know you may not be seeing all articles on the Knowledge Base site? Read More
FCA requires the use of the wiTECH Diagnostic Application (wiTECH 1) to launch DRB III Enhanced Emulator for diagnostics on legacy bus ECUs and vehicles. All dealerships should have at least one microPOD 2 with the first three serial lette... Read More
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